Playing responsibly

Redcar and Cleveland Community Lottery makes every effort to behave in a socially responsible manner. Our game rules do not allow anyone under the age of 18 to play and we have procedures and controls in place to mitigate the risk of underage playing. Redcar and Cleveland Community Lottery is an incentivised means of supporting good causes. However, before entering into any scheme which involves speculative spending, you are advised to remember the following:

• Don't think of gambling as a way to make money
• Only gamble with money you can afford to lose
• Set a money limit in advance
• Never chase your losses
• Don't gamble when you're depressed or upset
• Balance gambling with other activities

If you think you may have a problem with gambling, contact the National Gambling Helpline confidentially on 0808 8020 133. Alternatively, visit the Gamble Aware website at www.begambleaware.org or the GamCare website at www.gamcare.org.uk.

You should also think about whether to use one of the free multi-operator and national self-exclusion schemes available. They can be found on the Gambling Commission website here.

Self-exclusion policy

We offer a self-exclusion facility specifically for those customers for whom gambling has become a serious problem and who wish to restrict their gambling with Redcar and Cleveland Community Lottery.

By entering into a self-exclusion agreement with Redcar and Cleveland Community Lottery you will be prevented from using your account for a minimum period of 6 months up to 5 years (with the option of extending this if you wish). We will close your account and return any outstanding funds held in your name.

During this period of self-exclusion Redcar and Cleveland Community Lottery will not distribute any promotional emails and will do all we can to prevent new accounts being opened. When the exclusion period ends we won’t contact you to ask if you would like to reinstate your account.

To facilitate gambling again, after the exclusion period you will need to contact the support team on 01642 066067 to begin the process of unlocking your account. There will be a 24 hour cooling off period at the end of which your account will be unlocked.

If you wish to proceed with our self-exclusion agreement, then please contact the support team either by telephoning 01642 066067 or by emailing [email protected] confirming the following details:

• Your account number/ username and or email address
• Your full name
• Your date of birth
• Please title your email – Self-exclusion

Alternatively, you can complete our web form.